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“Personal Data” refers to information that tells us specifically who you are, such as your name, phone number, email, approximate geographic location of your computer or device, or postal address, and possibly information relating to certain support or customer service issues. While some experiences, such as visiting the Sites, will not prompt a collection of Personal Data, you generally need to provide us with Personal Data to use most of the features of the Sites and Services, including to allow us to provide you with certain personalized or enhanced Services. How we collect and store information depends on the activities in which you elect to participate and the Services provided.
From time to time, we may collect general, non-personal, statistical information about the use of the Sites or Services. This information represents a generic overview of our Users’ collective viewing habits and allows us and other third parties to modify information, promotions, offers, and/or discounts on Services based on User traffic and behavior. We collect this information using technologies such as “cookies”, which are discussed in greater detail below. We collect this information to determine, for example, which areas of the Sites are most popular and to enhance the Sites. We may also group this information into aggregate data to describe the use of the Sites to our existing or potential business partners or other third parties, or in response to a government request. From time to time, we may use this information to optimize third-party offers of products and/or services. We also may share or sell aggregated demographic and preference data to third parties to enable the provision of targeted information. However, please be assured that this aggregate data in no way will it personally identify you or any other Users.
Trident Home Inspections, LLC receives and stores any information you enter on our Sites or give to us in any other way. Types of information you may provide include:
When you visit or access certain Sites, Trident Home Inspections, LLC may collect certain information form you automatically, such as information provided by your website browser or mobile device, including but not limited to:
The Sites do not currently support Do Not Track, which is a privacy preference you can set in your web browser to indicate that you do not want certain information about your web page visits tracked and collected across websites.
We use, store, and process information, including Personal Data about you, to provide, understand, improve, and develop the Sites and Services. This information is collected for the necessary purposes set out below:
Trident Home Inspections, LLC customer information, user data, and Personal Data may be shared with certain third party companies for the purposes set forth below:
You can always unsubscribe from our commercial or promotional emails, but if you continue to use the Services, we may still send you transactional and relational emails about your use of the Services.
You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Sites and Services.
If you create an account to use the Sites and Services, you may be asked to choose a password for your account, in which case your account information shall be protected by your password. You should not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and are fully responsible for all activities that occur under your password or account. You can access and update information in your account profile at any time by logging into the account with your login name and password. Once you have logged in, you can update certain information such as your name, photo, email, password, billing information, and security preferences.
While you can prevent your device from sharing location information at any time through your device’s operating system settings, user location is important to your use of the Sites and Services and without it will affect your use of the Sites and Services.
You can choose not to provide us with information. You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such features as your account and customer reviews.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, you may opt-out by one of the following methods:
Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions. If you receive promotional emails from a third party, you will need to separately opt-out with them.
You can request access or correction to your personal data. You can request a copy of the Personal Data we hold about you and check that we are lawfully processing it or to request a rectification if it is not accurate, complete, or updated.
You can request erasure of your personal data. You can ask us to delete or remove Personal Data where there is no good reason for us to continue to process it. We may postpone or deny your request if your personal data is in current use for which it was collected or for other legitimate purposes such as compliance with legal obligations.
You can object to and request restriction of processing of your personal data. You can ask us to suspend the processing of your Personal Data or you can object at any time on legitimate grounds to the processing of this personal information. If you object to such processing, Trident Home Inspections, LLC will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.
We take reasonable precautions to protect the privacy, accuracy, and reliability of any information you provide and to protect such information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Personal Data is stored within databases that are controlled by us or by our service providers. As we deem appropriate, we use security measures consistent with industry standards, such as firewalls and encryption technology, to protect your information. However, since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. As a result, you transmit any information to or from the Sites at your own risk.
We understand and share your concerns regarding your children’s access to Internet and the Internet’s access to your children. The Sites and Services are not directed to children. Consistent with the Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly request or accept Personal Data submitted to the Sites by any visitor under 13 years of age. If we become aware that an individual under age 13 has provided information to Trident Home Inspections, LLC through the Sites, we will make commercially reasonable efforts to delete such information from our databases.
If you live in California and have an established business relationship with us, you can request a list of the Personal Data we have shared with third parties and a list of the names of third party with whom we have shared your Personal Data. You may make such a request once per year. To make a request, email us at email@example.com with the subject line “California Shine the Light Inquiry.”
Subject: Privacy Concerns Trident Home Inspections, LLC